Privacy policy

Privacy Policy

Last updated: September 17, 2025

Urban Nest operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the “Services”). Urban Nest is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase through the Services, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

By accessing or using the Services, you acknowledge that you have read this Privacy Policy and agree to the collection, use, and disclosure of your information as described.

Personal Information We Collect

We may collect or process the following categories of personal information:

  • Contact details: name, billing/shipping address, phone number, email.

  • Financial information: payment card details, transaction information, payment confirmation.

  • Account information: username, password, preferences, settings.

  • Transaction history: items viewed, added to cart, purchased, returned, or exchanged.

  • Communications: information provided when contacting customer support.

  • Device information: IP address, browser, operating system, device identifiers.

  • Usage data: interaction with the Services, including navigation, preferences, and activity.

Sources of Personal Information

  • Directly from you when you create an account, purchase, or contact us.

  • Automatically collected through cookies, device data, and browsing activity.

  • From service providers (e.g., Shopify, payment processors, shipping providers).

  • From partners or third parties as permitted by law.

How We Use Your Information

  • To provide and improve the Services, process orders, arrange shipping, handle returns, and personalize your shopping experience.

  • Marketing and promotions, including email or online ads based on your activity.

  • Security and fraud prevention, including authentication, fraud detection, and account safety.

  • Customer support and communications to maintain and enhance our relationship.

  • Legal compliance, including responding to government or regulatory requests.

How We Disclose Information

We may share your personal information with:

  • Shopify and other service providers (IT, analytics, shipping, payment processing).

  • Business and marketing partners for advertising and promotions.

  • Affiliates and corporate group members.

  • Legal authorities where required by law.

  • During business transfers, such as mergers or acquisitions.

Cookies and Tracking

We use cookies and similar technologies to:

  • Improve site performance and functionality.

  • Remember preferences and items in your cart.

  • Analyze traffic and usage.

  • Provide personalized advertising.

You may adjust your browser settings to block or delete cookies, though some features may not function properly.

Data Retention

We retain your personal information only as long as necessary:

  • To maintain your account and provide Services.

  • To comply with tax, legal, and regulatory requirements.

  • For dispute resolution and fraud prevention.

We generally do not retain personal information for longer than 7 years, unless required by law.

Children’s Data

The Services are not intended for children under 16 years of age. We do not knowingly collect data from minors. If you are a parent or guardian and believe your child has provided personal information, please contact us and we will promptly delete it.

Security

We use reasonable technical and organizational measures to protect your personal information. However, no system is completely secure, and we cannot guarantee absolute protection.

Your Rights and Choices

Depending on your location, you may have rights such as:

  • Access: request a copy of your personal data.

  • Correction: update inaccurate information.

  • Deletion: request deletion of your data.

  • Portability: request transfer of your data.

  • Opt-out: object to marketing or targeted advertising.

  • Withdraw consent: where we rely on your consent for processing.

You may exercise your rights by contacting us (details below).

International Transfers

Your information may be transferred and processed outside your country of residence. Where required, we use safeguards such as the EU Standard Contractual Clauses or equivalent under UK law.

Updates to this Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Updates will be posted on this page with a new “Last updated” date.

Contact Us

For questions, concerns, or to exercise your privacy rights, contact us at:

📧 privacy@urbannest.com
📍 444 Alaska Avenue
      Suite #CGQ420
      Torrance, CA 90503
      USA

This Privacy Policy is governed by and construed in accordance with the laws of the USA, without regard to conflict of law principles.