Shipping Policy – Urban Nest

Processing Time

• Orders are processed within 2–5 business days after payment is confirmed.

• You will receive a confirmation email with tracking details once your order has been shipped.

Shipping Times

• Standard International Shipping: 10–14 business days, depending on destination and local postal services.

• In rare cases, delivery may take up to 21 business days due to customs clearance or external delays outside our control.

Shipping Costs

• We offer Free Standard Shipping on all orders.

• Expedited shipping may be available at an additional cost (calculated at checkout, where available).

Tracking Your Order

• Once your order ships, you’ll receive a tracking number by email.

• Tracking information may take 2–5 business days to appear in the system.

Delays & Customs

• Delivery times are estimates and not guaranteed.

• Customs clearance, inspections, or local courier delays may affect final delivery times.

• Urban Nest is not responsible for delays caused by customs or courier services.

Wrong Address Disclaimer

• Please double-check your shipping address when placing an order.

• We are not responsible for orders shipped to an incorrect address provided by the customer.

Lost or Damaged Packages

• If your package is lost or arrives damaged, please contact us within 7 days of delivery.

• Depending on the situation, we will issue a replacement or refund.